Intermittent connectivity issues with site access

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krish
Posts: 144
Joined: March 15th, 2009, 8:46 pm

Intermittent connectivity issues with site access

Postby krish » August 2nd, 2013, 10:57 pm

Our service provider is facing intermittent connectivity issues and site may not be accessible for couple of mins. The problem started today around 8hrs ago but is severe in the night.

We are working with service provider to make sure that site is accessible all the times. Thank you for your support.

krish
Posts: 144
Joined: March 15th, 2009, 8:46 pm

Re: Intermittent connectivity issues with site access

Postby krish » August 3rd, 2013, 8:07 pm

We got the response from the service provider about the outage and this is one of the rare scenarios it happened in their service history. In their own words:

The problem occurred during routine server maintenance when a hardware failure quickly cascaded throughout the network. Our customer service teams, technicians, and engineers responded immediately.


We sincerely apologize for the inconvenience caused to you yesterday and we'll take necessary actions to tackle these kind of outages in future.


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